Terms & Conditions

1. Parties and roles

Best Local Cleaners, operated by FIND BEST SOLUTION PTY LTD (ACN 651 263 679), is the cleaning-service business responsible for customer bookings, quotes, cleaning service communications and service outcomes to the extent stated in its published service terms and applicable law.

Canvas ICT Pty Ltd provides or supports technology used to operate the portal, CRM, authentication, hosting, integrations, mobile/PWA functionality, security monitoring and related support. Canvas ICT Pty Ltd is not the cleaning-service provider and is not responsible for the performance of cleaning services, cleaner availability, property condition, bond decisions, real estate agent decisions or third-party conduct.

By accessing the portal, activating an account, using an invite link, viewing portal data or continuing to use the system, you agree to these terms. If you do not agree, do not use the portal and contact Best Local Cleaners through its normal business channels.

2. Access and account security

• Portal access is invitation-only and may require verification of your mobile number, email address or another identifier held in the CRM.
• You must only access bookings, records and information that relate to you or that you are authorised to access.
• You are responsible for keeping your login, email account, phone, browser session and device secure.
• You must notify Best Local Cleaners promptly if you suspect unauthorised access, incorrect records, misuse of your account or a security issue.
• Access may be refused, limited, suspended, reset or revoked at any time where we reasonably consider it necessary for security, privacy, account integrity, operational reasons, non-payment, suspected misuse, dispute management or legal/compliance reasons.

3. Acceptable use

You must not:

• share, sell, transfer or misuse your portal account or invite link;
• attempt to access another customer’s, cleaner’s, contractor’s or staff member’s information;
• copy, scrape, harvest, bulk download, reverse engineer, test, attack or interfere with the portal, CRM, API, authentication, security or hosting systems;
• upload or send unlawful, defamatory, threatening, abusive, misleading, confidential, privacy-invasive, malicious or infringing content;
• use portal information to bypass Best Local Cleaners, directly hire or solicit cleaners, avoid agreed booking/payment processes, or cause loss to Best Local Cleaners or Canvas ICT Pty Ltd;
• use the portal for spam, fraud, harassment, unlawful surveillance, unauthorised marketing or any unlawful purpose.

You are responsible for information, reviews, comments, images, requests or other content you submit. You grant Best Local Cleaners and Canvas ICT Pty Ltd a non-exclusive licence to store, reproduce, display, process and use that content as reasonably necessary to operate the portal, provide services, investigate issues, defend claims and comply with legal obligations.

4. Portal information, bookings and communications

The portal may show booking records, service status, invite status, invoices, payment status, reviews, activity logs, check-in/check-out summaries, cleaner first names, support notes or other CRM information. This information is provided for customer convenience and operational transparency only.

• Portal information may be delayed, incomplete, unavailable, affected by third-party systems or corrected after review.
• A portal status, timestamp, reminder, cleaner name, check-in record or booking display does not by itself vary a quote, create a new booking, guarantee cleaner arrival, guarantee service completion, guarantee bond return, waive payment obligations or create compensation rights.
• Any booking change, cancellation, complaint, warranty/bond-back claim, variation, refund request or urgent issue must be submitted through official Best Local Cleaners contact channels and is subject to the published Best Local Cleaners service terms and the specific booking/quote conditions.
• Where the portal conflicts with a written quote, tax invoice, booking confirmation or direct written instruction from Best Local Cleaners, the specific written booking/service document will normally prevail for that service issue.

5. Liability, warranties and service limits

To the maximum extent permitted by law:

• the portal and related online systems are provided on an “as is” and “as available” basis;
• Best Local Cleaners and Canvas ICT Pty Ltd do not guarantee that the portal will be uninterrupted, error-free, free from cyber incidents, compatible with every device, or that all information will be current at every moment;
• Canvas ICT Pty Ltd is not liable for cleaning-service outcomes, property access issues, property condition, rent, bond deductions, real estate agent decisions, third-party contractor conduct, payment disputes or any loss arising from cleaning services;
• Best Local Cleaners and Canvas ICT Pty Ltd are not liable for indirect, consequential, special, punitive or economic loss, including lost profit, lost opportunity, lost rent, loss of bond, loss of data, reputational harm, business interruption or third-party claims arising from portal use or reliance on portal information;
• where liability cannot be excluded but can be limited, liability is limited, at our option where permitted by law, to re-supplying the relevant service, correcting the affected portal record, restoring access, or paying the reasonable cost of re-supplying the relevant service;
• you indemnify Best Local Cleaners, Canvas ICT Pty Ltd and their officers, employees, contractors and service providers against loss, cost, claim, damage or expense arising from your breach of these terms, unlawful conduct, misuse of the portal, unauthorised access, content you submit, or direct dealings you arrange outside the authorised Best Local Cleaners booking process.

Any liability cap or exclusion applies separately to portal/system use and does not expand any rights or obligations under cleaning-service terms. The cleaning-service terms continue to govern cleaning scope, payments, cancellations, variations, complaints, bond-back/rectification rules and direct-hire restrictions.

6. Privacy, changes, disputes and contact

Personal information is handled in accordance with the Customer Portal Privacy Policy and the relevant published privacy policies of Best Local Cleaners and Canvas ICT Pty Ltd. System logs may be used to verify access, audit changes, investigate complaints, diagnose faults and manage security incidents.

We may update these terms by publishing a revised version on this page. Continued use of the portal after publication means you accept the revised terms. If a change materially affects how a current booking is managed, Best Local Cleaners may provide additional notice where practical.

These terms are governed by the laws of the Australian Capital Territory, Australia, except where the law of another Australian state or territory must apply to a particular consumer service, property, tribunal matter or statutory right. Disputes should first be raised with Best Local Cleaners using official contact channels so the issue can be assessed and, where appropriate, corrected or escalated.

• Best Local Cleaners: 1300 280 576 or sales@bestlocalcleaners.com.au
• Canvas ICT Pty Ltd technology/platform contact: info@canvasict.com.au